specification, and terms are subject to change without notice.
C5Racer.com is not responsible for errors in price, typography and/or
photography. All parts come with original manufacturer's warranty and
technical support. Customer pays return shipping on all services.
C5Racer.com reserves the right to refuse service to anyone. Some items
may require additional Shipping Charges due to size and/or weight. All
Sales are Final once products have shipped, except for Damaged and/or
We accept the following Payment Methods:
• Prepaid Company Check, Personal Check, Cashier Check or
Money Order, and PAYPAL
(Note: All Prepaid Orders will take longer to process due to all checks
must cleared, including Cashier's Check due to the existence of
• No Purchase Order, Fax,
and C.O.D. orders. Sorry, No International
offers the following shipping methods:
• UPS (Standard Shipping Method) - Takes
1-5 Days plus 1-2 days processing time
• UPS Second Day - Takes 2 Days plus 1-2 days processing time
• Some Items may ship via USPS, FedEx or Truck
Freight at our discretion.
• APO/FPO Welcome! - Takes 2-4 weeks plus 1-2 days processing
Due to issues related to Credit Card Company policy Items can ONLY be
shipped to Card Holders Billing Address unless prior arrangements
have been agreed to.
Sorry, No International shipment at this time without prior
Price Matching /
We do not currently offer price matching. For your convenience, all of
our most current and lowest pricing is posted on our web site daily. We
offer competitive pricing on our products listed on the website and run
many specially priced items all the time.
Our policy for return is simple. If Products are
received defective upon arrival, we will send out replacements to
replace the defective ones at no cost to you. Under the rare occasion,
if a product has arrived "dead", we will replaced it at no charge, after
we inspect the product. Please note that the customer is responsible for
all shipping and handling charges incurred for returning any products.
Simply email, Fax or call us with the
problem and we will send you a Return Authorization (RMA) number and
where to ship your product, if the problem requires you to do so. All
Racing Related Products are Sold "As Is". We will work with you to make
any needed changes to complete the project as ordered. As Automotive
Racing is a Dangerous Sport we will not be held liable for any injuries,
deaths or malfunctions related to the use of these products. If you have
any other questions, please contact our Customer Service via email.
All installation and
use of the products purchased from C5Racer.com / C6 Performance are done
at the owners own risk. C6 Performance can not be held responsible for
any damage or injury caused by the installation or use of the products
You must include the original invoice with the items you are returning.
Make sure to specify on the invoice the reason for return and if you are
looking for replacement parts, or a full replacement. If you choose to
have your parts/product shipped to you, please note the exact item you
are looking for. Please be advised that after you receive your exchange
you cannot return it any longer. These terms apply to all refunds.
Customers must inform C5Racer.com of any order discrepancy within 15 days of the delivery date
so that we may investigate and resolve the situation accordingly. Physical damage to any product will void
the product's warranty. Modifying a product in a permanent way is
considered physically damaged. C5Racer.com cannot honor warranty for
cracked or chipped cores, burnt or otherwise sustained any other type of
physical damage. Physical damage voids any warranty previously implied
for any product.
» We do not accept returns or issue refunds for any product that has been
used or installed. There is a 18% restocking charge on all non-defective
Items can be cross-shipped if: 1. Customer agrees to pay first.
2. The exact same item is in stock. All return shipping costs are the
responsibilities of the customer. Return shipping is a service you pay
shipping companies. Under no condition will
C5Racer.com cross-ship any item after 15 days of original invoice date.
Sales tax is only required for orders shipping within our resident state
of business (California). Therefore, all orders shipping within
California will be charged the applicable sales tax accordingly,
Like any other retailer, all items
are shipped as we receive them from the manufacturers. C5Racer.com does
not test any item in advance.
A 18% restocking fee will be applied to all
returns for refund. Shipping charges are non-refundable. No refund after
For most products, please contact the original manufacturer for
assistance. C5Racer.com does provide limited technical support for all
of it's products, Please contact our Technical Support Department
during normal business hours.
You can expect your order to be processed within approximately one to
two "business" days, provided the items are in stock and there are no
problems with the payment verification. C5Racer.com does not guarantee
same day shipping. Orders will not be processed on weekends and
C5Racer.com will rush process your order for an additional fee provided
that the following conditions are met:
- Order is submitted before 10am PST.
- Your transaction and credit card
authorization is successfully completed before 10:00AM PST.
- Your shipping address matches your
credit card billing address (i.e. No alternate ship to address.)
Rush Processing does NOT apply to Pre-Paid
IN ALL CIRCUMSTANCES, C5Racer.com'S
MAXIMUM LIABILITY IS LIMITED TO THIS RUSH
ORDER FEE ONLY. WHILE C5Racer.com CANNOT GUARANTEE SAME DAY
SHIPMENT FOR ALL ORDERS, C5Racer.com WILL PUT FORTH OUR BEST EFFORT
TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF
CONDITIONS ARE MET OR YOUR RUSH PROCESSING FEE OF $4.99 WILL BE
C5Racer.com does not intentionally sell backordered merchandise. We will
never purposely charge a customer for an item that we do not physically
have in stock at the time of purchase. Occasional inventory
discrepancies may occur due to inaccurate inventory counts or possibly
because the last few items on our shelves are damaged and/or not in a
condition that we can in good faith send to a customer. In that instance
we will refund your Credit/Debit card for the item, along with any
applicable tax and shipping charges if requested. An automated email
will also be sent to your C5Racer.com login to alert you of the
situation. Please note that in the rare instance that a backordered item
occurs, your order's processing time will not be adversely affected.
C5Racer.com will do everything possible to keep you informed of your
order status via e-mail. Your tracking number will be emailed to you
once the item is shipped if possible. You may also check online status
page for live updates.
Security is our number one priority. All on-line transactions are sent
through our secure server and encrypted with 128-bit technology. Once
the information is received through the internet, trusted authorized
employees will process your payment, and make sure that your information
is handled with the highest level of security.
C5Racer.com and C6 Performance respects your privacy. We will not under
any circumstances sell or release your information to anyone. All of the
information obtained from our web site will be used for processing
purposes only. The only emails you will receive from C5Racer.com are
updates to any recent orders and our Newsletters if subscribed.
Fair Credit Billing
We guarantee that every online transaction you make will be 100% safe.
This means you pay nothing if unauthorized charges are made to your card
as a result of shopping at our online store. Under the Fair Credit
Billing Act, your bank cannot hold you liable for more than $50.00 of
fraudulent charges. If your bank does hold you liable for any of this
$50.00, We will cover the entire liability for you, up to the full
$50.00. We will only cover this liability if the unauthorized use of
your credit card resulted through no fault of your own from purchases
made while using the secure server. In the event of unauthorized use of
your credit card, you must notify your credit card provider in
accordance with its reporting rules and procedures.
You may request a change to your order, provided your order has not
already been shipped. Please call during business hour to change your
order. Please always have your order number ready.
Please never assume a change of order is made unless we contact you via Email
Cancel an Order
You may request a cancellation of your order, provided your order has
not already been processed and shipped. Please call during our business
hours to cancel your order. If your account has already been charged,
you will receive a credit back to your account within approx. 1-2
Please never assume a cancel of order is made unless we contact you via Email
C5Racer.com product descriptions are not designed or intended to
replace your personal product knowledge, experience and/or research. We
do the best we can to give you all the information about the products so
you can make a purchase. C5Racer.com strives to be as accurate as
possible in our product descriptions, compatibility references,
information content, pricing, links and any other product information
contained in or referenced on our site. However, occasional human error
may occur and we therefore cannot guarantee that all product
descriptions, specifications, pricing or any other content on the site
is entirely accurate, complete, current, or that we are responsible for
these errors. In the event that a product is listed at an incorrect
price due to typographical, informational, technical or any other error,
C5Racer.com at its sole discretion shall have the right to refuse or
cancel any order for that product and immediately amend, correct or
remove the inaccurate information. Moreover, all links on C5Racer.com
are intended only to provide visitors with assistance finding additional
information and professional opinion; however, due to the fast pace of
the industry, complex nature and personal subjective experiences,
reviews can become outdated or less accurate over time or even at
inception and should therefore never be the sole determinate in a
purchasing decision, or, most importantly, a substitute for doing one's
own product research. Please remember to consider, you, our valued
patron, are ultimately responsible for any purchase decision.
C5Racer.com is not a forum for product reviews. For product reviews.
C5Racer.com is a private site that conducts the business of selling
performance parts and accessoires and as such, any specifications and
information posted by C5Racer.com regarding products for sale must be
factual. However, customer comments in regards to their experience with
said products are the opinions of the user. The customer opinion reviews
are used at the discretion of C5Racer.com as a marketing device for
positive and constructive ways to share the benefit of the product. It
is not used as a source for negative commentary as we cannot endorse the
validity of any negative comment. Therefore, the C5Racer.com site is
moderated to remove any unproven biased negative comments. It is not the
intention of C5Racer.com to mislead any customer and therefore all
purchase decisions should not be solely based on the product review.
C6 Performance and
C5Racer.com Purchase Agreement